Secure2u

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Please be informed that starting 31 October 2023, all first-time Secure2u activation and activation on new devices will require activation via Maybank ATM in line with Bank Negara Malaysia’s latest security measures.

Kindly refer to the section below to find out the latest steps to register and activate your Secure2u.

Secure2u is the safer and quicker way to approve your Maybank2u and MAE transactions, using Secure Verification (one-tap approval) and Secure TAC (6-digit TAC number generated on your app). This feature is available on the MAE app.

Once you have activated Secure2u, it will be the default method to approve ALL transactions.

Secure2u pairs your device with your Maybank2u account, offering an extra level of security as all transactions performed can only be authorised on your registered device. Secure2u’s unique device binding also reduces your exposure to TAC fraud.

The Secure2u feature on the MAE app is enhanced with a minimum 12-hour activation period to prevent unauthorised approvals.

Depending on the transaction type, you can easily generate a 6-digit Secure TAC from your MAE app. Or, receive a Secure Verification notification on your device to approve or decline transactions. With Secure2u, you don’t have to wait for SMS TAC anymore and approve transactions quicker!

How to approve a transaction using:

• Secure Verification
  Once you've requested for a Secure Verification, you will receive a push notification alert on your smartphone (this is the device you registered for Secure2u). Tap on the push notification to view your Secure Verification, then ‘Approve’ or ‘Reject’ the transaction within 50 seconds.
  Tip: Make sure you've enabled push notification for the MAE app on your smartphone

• Secure TAC
  You can get the 6-digit Secure TAC from your MAE app by tapping on ‘Secure2u’ under Quick Actions. Enter the Secure TAC to approve your transaction. This 6-digit number is auto generated every 30 seconds, so make sure the number is still valid when you enter it.

If you are activating Secure2u for the first time or activating Secure2u on a new device, please follow these steps:

Secure2u activation on ATM

1. I have activated Secure2u on the MAE app. Will this affect me?
   No. If you have already activated Secure2u on MAE, you may continue to approve transactions as usual until the point in time where you switch to a new device from 31 October 2023 onwards.
   
   
2. I have activated Secure2u on the MAE app but I will need to change to a new device from 31 October 2023 onwards. Will this affect me?
   If you are changing to a new device from 31 October 2023 onwards, you will need to register for Secure2u on the MAE app on your new device and then activate your Secure2u at a Maybank ATM.
   
   
3. I have multiple Maybank2u IDs to access my individual and sole proprietorship accounts separately. How will this affect me?
   If you have not activated Secure2u before or if you're changing to a new device from 31 October 2023 onwards, to ensure better security for your banking transactions, the MAE app only allows for one Secure2u registration per device, so you will need to activate Secure2u for each Maybank2u ID separately on different devices.
   
   For multiple individual M2U IDs
   You have the option to merge your multiple individual M2U IDs into one ID, so that you can access all your accounts under one M2U ID and use only one ATM card moving forward. Please head to the nearest Maybank branch for assistance in merging your multiple individual M2U IDs.
   
   For sole proprietorship and individual M2U IDs
   For additional security, we encourage you to use a separate device for each M2U ID to minimise your risk of having more than one account compromised simultaneously, in circumstances where your device is stolen or hacked. If you face ATM activation issues during this process, please contact Maybank Group Customer Care at 1-300-88-6688 (Malaysia) or +603 7844 3696 (Overseas) or visit any of our branches.
   
   
4. What happens if I did not activate Secure2u at a Maybank ATM within 30 days?
   If you did not activate Secure2u at a Maybank ATM within 30 days after registering for Secure2u on your device, you will need to re-register for Secure2u on your MAE app again.

5. I am overseas right now and have to activate Secure2U in order to perform transactions. What should I do?
   Please proceed to register Secure2u via the MAE app as per the instructions. Upon successful registration, kindly call the Customer Care Hotline at 603-7844-3696 (overseas).

To read a more comprehensive FAQ about Secure2u activation on ATM, click here.

Device/ account issue

1. I lost my mobile phone which was registered for Secure2u. What should I do?
   You should deregister Secure2u from your lost device as soon as possible, just follow the methods below:
   Method 1: Log in to Maybank2u web and go to Settings > Security > Secure2u > toggle to disable Secure2u; OR
   Method 2: Immediately contact our Customer Care hotline at 1-300-88-6688 (local) or 603-78443696 (overseas) for assistance.
   Once you obtain a new device, rest assured you can reactivate Secure2u on your new device. Kindly note that you will only be able to use Secure2u to approve transactions after the minimum 12-hour activation period.   
2. I have been using the Maybank2u web for banking. Do I need to download the MAE app?
   For a safer and more convenient banking experience, we strongly encourage you to download the MAE app and use Secure2u there for all your authorisations.

Transaction issue

1. I was auto-logged out from the Maybank2u web when I tried to approve a transaction with Secure2u on my MAE app.
   You may get logged out from the Maybank2u web if you’ve accidentally logged into your MAE app (double login sessions). For security purposes, you can only log in on one device at a time, or have one active session.
   For transactions performed on the Maybank2u web, you do not need to log in to your app to approve transactions using Secure2u. After requesting for Secure2u on the web, just tap on the MAE app push notification on your mobile phone to ‘Approve’ and complete your transaction.
2. I made a transaction on the Maybank2u web but I did not receive a Secure Verification push notification. What should I do?
   If you didn’t receive a push notification within 50 seconds, please launch your MAE app, skip the login and tap on ‘Secure2u’. Your Secure2u details will then be displayed for your approval. On top of that, please ensure that you have done the following:
   A.  Turn on your mobile data or Wi-Fi so that your mobile phone is connected to a stable internet connection to receive Secure2u notifications
   B.  Enable push notification alerts on your smartphone.On the MAE app, launch the app > tap ‘More’ > go to ‘Settings’ > ‘Notifications’ > enable ‘Promotions’.
   C.  Turn on your mobile data and turn off Wi-Fi or vice versa if your Internet connection is still not working.
3. If you are still not able to receive Secure2u push notifications, contact our Customer Care hotline at 1-300-88-6688 (local) or 603-78443696 (overseas) for assistance.

To read a more comprehensive FAQ, click here.

For further assistance on issues not listed above, kindly reach out to our friendly customer service personnel online via Live Chat. Go to the Maybank2u web homepage > click on the ‘Live Chat’ icon on the bottom right > start chatting.