Dear Valued Customers,

Security announcement on Card-not-Present for Non-3D (non-secured) online transaction and Overseas Flag Activation

Card-not-Present for Non-3D (non-secured) online transaction

A Card-Not-Present (CNP) transaction is a retail spend transaction where the cardholder is not physically present at the merchant when the payment is made such as Non-3D (non-secured) online transaction and mail order / telephone order (MOTO).

In line with Bank Negara Malaysia’s (BNM) guidelines, banks are required to block any debit cardholder from making any CNP transaction which is not authenticated via strong authentication method such as dynamic password, unless the cardholder has opted-in expressly to conduct such transactions. This is to protect and prevent cardholders from becoming victims of fraudulent transactions.

Cardholders must be aware that activating of debit card for CNP which is not authenticated via strong authentication method may lead to the cardholder’s account being compromised, and the information illegally used, opening to the risk of unauthorised purchases or use of the card. Cardholders are advised to visit secure websites for any online purchase / internet transaction to avoid any fraudulent case and to check their accounts regularly.

Debit Card Overseas Flag

Debit Card Overseas Flag is an indicator which the cardholder needs to activate to get access to worldwide ATMs for cash withdrawals and Point-of-Sale (POS) transactions overseas.

When a cardholder has activated his debit card overseas flag for any overseas usage transactions, the cardholder is advised to be aware that there is a risk that his debit card may not have secure verification features for ATM / POS transactions which may vary among countries / merchants. A fraudulent transaction may occur if the cardholder data is compromised.

Cardholders are advised to always conduct “Overseas Transaction” with caution to avoid any fraudulent case.