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Important Notice: Secure2u on the MAE app will soon be enhanced with a 12-hour activation period

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Dear Valued Customers,

As part of our ongoing effort to strengthen your online banking security, starting 20 October 2022, Secure2u on the MAE app will be enhanced with a 12-hour activation period to prevent unauthorised transaction approvals.

The 12-hour activation period will take effect when you:

  • Enable Secure2u on the MAE app for the first time; or
  • Enable Secure2u on the MAE app on a different device

Rest assured that on both occasions, you will receive a push notification, SMS and email, notifying you that your Secure2u activation is in progress.

Kindly note that you will only be able to use Secure2u to approve transactions after 12 hours.

With this additional safety measure in place, we encourage you to switch to the MAE app and make it your go-to app to perform all online transactions. It is available for download on:

Here’s how to activate Secure2u on the MAE app:

Step 1: Launch app and tap ‘Secure2u’ under Quick Actions

Step 2: Tap ‘Activate Now’

Step 3: Confirm your mobile number and enter the One Time Password (OTP) received via SMS

Step 4: Enter your ID number

Step 5: Confirm your device name and you’re all set!

Click here for more information on Secure2u and step-by-step video guides. Alternatively, email us at mgcc@maybank.com for further enquiries.

FAQ

  1. Will this affect me if I’m already using Secure2u on the MAE app?
    No. You can continue to approve transactions as usual.
  2. How do I use Secure2u on the MAE app?
    The same way you would use it on the M2U MY app. Simply make a transaction > receive a Secure2u notification on your device > tap the notification to approve or reject the transaction.
  3. If my Secure2u is already activated on the M2U MY app, can I activate it on the MAE app?
    Yes, you can. Once Secure2u is activated on your MAE app, you will start receiving Secure2u authorisation requests via MAE, for transactions made via Maybank2u web, M2U MY app or MAE app. This means you'll no longer receive Secure2u notifications via the M2U MY app.
    If you activate Secure2u on the MAE app for the first time or on a different device after 20 October 2022, you will need to wait 12 hours before you are able to use Secure2u to approve transactions. This helps to prevent unauthorised transaction approvals.
  4. I am unable to use Secure2u on the MAE app after I have activated it (20 October 2022 onwards). What should I do?
    You will need to wait 12 hours before you are able to use Secure2u to approve transactions. This 12-hour activation period will take effect when you:
    • Enable Secure2u on the MAE app for the first time
    • Enable Secure2u on the MAE app on a different device
  5. I have previously activated Secure2u on the MAE app on my current device. I have since uninstalled MAE and only recently downloaded it again on the same device. Do I need to activate Secure2u again?
    Yes, you will need to activate Secure2u again. However, you do not need to wait 12 hours to start approving transactions as you have previously activated Secure2u on the MAE app on the same device.
  6. I have recently changed my device. Do I need to activate Secure2u again?
    Yes, you will need to activate Secure2u again. Secure2u can only be tied to one device at a time. Upon Secure2u activation on a different device – you will receive a push notification, SMS and email, notifying you that the 12-hour activation period is in progress. You will also be alerted with another SMS and push notification 2 hours before the activation period ends. After 12 hours, you will be able to approve transactions via Secure2u as usual.
  7. I received a Secure2u activation push notification, SMS and email but I DID NOT initiate a new Secure2u activation. What should I do?
    Please change your Maybank2u password immediately and contact our Fraud Hotline at 03-58914744 for immediate assistance.
  8. I have activated Secure2u on the MAE app and the 12-hour activation period is still in progress but I need to perform an urgent transaction. What should I do?
    To safeguard your online banking security, you will need to wait 12 hours before you can use Secure2u to approve transactions. However, you can still perform transfers to your own account, favourite transfers and other non-monetary transactions that do not require Secure2u verification. For urgent assistance, kindly contact our Customer Care hotline at 1300-88-6688.
  9. I have already activated Secure2u on the M2U MY app. Can I still use it there?
    Yes. You can continue to approve transactions on M2U MY app as usual.
    However, kindly note that if you have uninstalled and then reinstalled the app on your device, you will not be able to activate Secure2u on the M2U MY app. This is because Secure2u activations have moved to the MAE app since 26 September 2022. We encourage you to switch to the MAE app for all your Secure2u approvals.
  10. I am unable to download the MAE app on my device. What should I do?
    Please ensure that your device operating system is Android 9 and above or iOS 13 and above so that it is compatible with the MAE app. The latest operating system on your device ensures that the MAE app is up to date with the latest security enhancements.

Thank you