Important Notice: One-time Secure2u activation period will be updated to a minimum of 12 hours.
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Dear Valued Customers,
All Secure2u authorisation will go through the MAE app from 1st July 2023 to ensure enhanced online security features for Maybank customers. Secure2u authorisation through the MAE app will be the only platform to approve transactions made from M2U web, M2U app, MAE app and for online transactions made for Maybank cards.
From now onwards, the one-time Secure2u activation period will be updated to a minimum of 12-hour to prevent unauthorised transaction approvals.
The minimum 12-hour activation period will only take effect when you:
- Enable Secure2u on the MAE app for the first time; or
- Enable Secure2u on the MAE app on a different device
You will receive notifications through your MAE app, SMS and email upon activation. During the minimum 12-hour activation period, any transactions requiring Secure2u authorisation will not be available.
We would like to remind you to activate your Secure2u on the MAE app to enjoy additional security features to protect your money and enhance your online banking experience. This improved banking security is in line with Bank Negara Malaysia’s direction to combat financial scams.
How to activate Secure2u on the MAE app:
Step 1: Download the MAE app on Apple App Store, Google Play Store or HuaWei AppGallery
Step 2: Launch the app and tap ‘Secure2u’ under Quick Actions
Step 3: Tap ‘Activate Now’
Step 4: Confirm your mobile number and enter the One Time Password (OTP) received via SMS
Step 5: Enter your M2U ID number
Step 6: Confirm your device name and you are all set!
Enjoy safer and quicker authorisations with Secure2u on the MAE app, available for download here:
Click here for more information on Secure2u and step-by-step video guides.
For further enquiries, please email us at mgcc@maybank.com.