Digital Banking (Phone Banking)

Register Phone Banking

ATM

Timeframe: Immediate

• Insert ATM card & Pin number
• At Main Menu select Maybank2u/Phone Banking
• Select Phone Banking Application
• Accept T&C
• Enter 6 digit PIN
• Re-confirm 6 digit PIN

Maybank Group Customer Care

Timeframe: Immediate

• Dial 1300-88-6688
• Choose Language
• Press 0 (To Speak to Call Centre Agent)
• Press 3 (Banking)
• Request to Register Maybank Phone Banking via Customer Service

Branch

Timeframe: Immediate

• Visit any Maybank branch
• Provide MyKad for identification
• Upon successful verification, sign on the Electronic Banking Services form
• Staff will issue access number
• Key in the PIN in the Pin Pad/ Smart Terminal

Reactivation/Reset of MPB Service

Maybank Group Customer Care

Timeframe: Immediate

• Dial 1300 88 6688
• Choose Language
• Press 0 (To Speak to Call Centre Agent)
• Call Centre Agent to verify caller identity
• Upon successful verification, call centre agent to activate the phone banking service
• Retry with the existing PIN

Branch

Timeframe: Immediate

• Provide ATM card/MPB access number and MyKad/Passport to identify the customer
• Upon successful verification, branch staff will activate the phone banking service
• Retry with the existing PIN

Forgot MPB PIN

Maybank Group Customer Care

Timeframe: Immediate 

• Dial 1300 88 6688
• Choose Language
• Press 0 (To Speak to Call Centre Agent)
• Call Centre Agent to verify caller identity
• Upon successful verification, call centre agent to reset the PIN
• Reapply for a new PIN