Frequently Asked Questions

I have multiple IDs to access my individual and sole prop accounts separately. How will this update affect me?

If you have not activated Secure2u before or if you're changing to a new device from 31 October 2023 onwards, to ensure better security for your banking transactions, the MAE app only allows for one Secure2u registration per device, so you will need to activate Secure2u for each Maybank2u ID separately on different devices.

For multiple individual M2U IDs

You have the option to merge your multiple individual M2U IDs into one ID, so that you can access all your accounts under one M2U ID and use only one ATM card moving forward. Please head to the nearest Maybank branch for assistance in merging your multiple individual M2U IDs.


For sole proprietorship and individual M2U IDs

For additional security, we encourage you to use a separate device for each M2U ID to minimise your risk of having more than one account compromised simultaneously, in circumstances where your device is stolen or hacked. If you face ATM activation issues during this process, please contact Maybank Group Customer Care at 1-300-88-6688 (Malaysia) or +603 7844 3696 (Overseas) or visit any of our branches.