Frequently Asked Questions

If my Secure2u is already activated on the M2U MY app, can I activate it on the MAE app?

Yes, you can. Once Secure2u is activated on your MAE app, you will start receiving Secure2u authorisation requests via MAE, for transactions made via Maybank2u web, M2U MY app or MAE app. This means you’ll no longer receive Secure2u notifications via the M2U MY app.

If you activate Secure2u on the MAE app for the first time or on a different device after 20 October 2022, you will need to wait min. 12 hours before you are able to use Secure2u to approve transactions. This helps to prevent unauthorised transaction approvals.