Transaction Authorisation Code (TAC)

First Time Registration

Timeframe: Immediate

• Visit any Maybank branch
• Complete the Electronic Banking Services (EBS) form
• Staff will proceed to register TAC

Update/ Change TAC Mobile Number

ATM

Timeframe: Immediate

• Insert ATM card & Pin number.
• At Main Menu select Maybank2u/Phone Banking/ATM SMS Alerts Other
• Select Update M2U TAC Mobile
• System will display warning note: Please register your own and not 3rd party mobile number to protect your internet banking transactions
• Key in the new mobile number

Branch

Timeframe: Immediate

• Visit any Maybank branch
• Complete the Update/change TAC mobile number application form
• Staff will proceed to register TAC

Procedure to obtain TAC number

Timeframe: Immediate

• Login to Maybank2u
• For selected transaction that require TAC, select the Request for TAC button
• Message will be displayed informing customers TAC will be sent via SMS to their registered mobile phone number
• Key in the 6 digit TAC number received via SMS

Procedure to obtain TAC if customer is overseas

Timeframe: 5 working days

• Dial (603) 78443696
• Choose Language
• Press 0 (Speak to Call Centre Agent)
• Call Centre Agent to verify caller identity
• Maybank will send an email to customer
• Customer to complete and reply the email with the supporting documents
• The application will be processed within 5 working days