Switching on accessibility mode may put your device at risk

If you are unable to access your MAE app and you see the screen below, this means we have detected that you have enabled accessibility mode for certain apps on your device and this may put your MAE app or account(s) at risk.

‘Accessibility mode’ is a setting on your phone that, when turned on, enables a set of features designed to make the device easier to use. Some features include a screen reader/narrator or a simpler screen layout to reduce distractions.

Using a device with accessibility mode enabled for certain apps puts your MAE app and account(s) at risk because it makes your device more exposed to:

1. Scammers who may remotely control your device via social engineering
2. Malicious apps that may steal your banking information
3. Fake apps or information due to altered device experience (user is unable to identify the warning signs)

Once we have detected that you have enabled accessibility mode on your device, you will not be able to use the MAE app. This prevents you from logging in and performing transactions on the app, further protecting the money in your account.

If you have been notified that accessibility mode on your device is enabled, quickly turn off this mode in your device settings.

How to turn off accessibility mode for apps on Android

Step 1: Go to ‘Settings’ on your device

Step 2: Tap ‘Accessibility’

Step 3: Select ‘Installed apps’ then go to the app

Step 4: Toggle to turn ‘Off’ and you’re done!

1. My MAE app has notified me that accessibility mode on my device has been enabled. What does this mean?
   This means that you have enabled accessibility mode on your device and this may put your MAE app or account(s) at risk.
   
   
2. My MAE app has notified me that accessibility mode on my device has been enabled. What should I do?
   To protect the money in your account, quickly turn off accessibility mode in your device settings.
   
   How to turn off accessibility mode for apps on Android
   Step 1: Go to ‘Settings’ on your device
   Step 2: Tap ‘Accessibility’
   Step 3: Select ‘Installed apps’ then go to the app
   Step 4: Toggle to turn ‘Off’ and you’re done!
   
   
3. I have enabled accessibility mode for certain apps on my device and I am unable to use my MAE app. Why does this happen?
   You are unable to access or use your MAE app when accessibility mode is enabled for certain apps on your device because this makes your device more vulnerable to potential threats or malicious malware. This is because when accessibility mode is enabled, it allows an app to control your device and this may allow scammers to steal sensitive information (bank username and password, TAC/OTP number, NRIC number, etc.) from your device, thus compromising your online banking security.
   
   
4. I have an urgent transaction to perform but I am unable to access my MAE app. What should I do?
   If you have an urgent transaction to perform, we recommend you head to the nearest Maybank branch to perform your transaction.
   
   
5. Why am I unable to use the MAE app with accessibility mode enabled for my apps?
   When accessibility mode is enabled, this grants certain apps with permission and extensive access to your device, exposing you to scammers who may remotely control or read the content of your screens.
   
   
6. Does the MAE app store data or information from my device when it conducts the safety scan?
   Please be assured that the MAE app (or Maybank) does not have the capability to access your device’s data or store any personal information from the applications installed on your device.
   
   
7. I suspect that my Maybank2u account has been tampered or compromised. What should I do?
   If you suspect you’ve been scammed, immediately call Maybank’s Fraud Hotline at 03-5891 4744 or the National Scam Response Centre (NSRC) at 997 and make a police report.