Updated as of 17 March 2021: To provide you with a simpler and enhanced Maybank Phone Banking experience, we have revised the guide to access your information and perform transactions. On top of the essential queries, we have added new phone banking options to make your everyday banking easier with us.
Please refer to the steps below, with “New” indicating a newly added feature.
Step 1:
Call the Customer Care Hotline:
1-300 88 6688 (Malaysia)
+603-7844 3696 (Overseas)
Step 2:
Select the preferred language:
Press 1 for 'English'
Press 2 for 'Bahasa Malaysia'
Press 3 for 'Mandarin'
Step 3:
Select the services from the menu:
Press *1 for ‘Reset Password / Repayment Assistance’
Press 1 for ‘Credit Card’ (NEW)
Press 1 for ‘Card Activation & Set Pin’
Press 2 for 'Credit Card Balance’ (NEW)
Press 3 for ‘Overseas Travel Update’ (NEW)
Press 4 for 'Update Mobile Number’
Press 5 for 'Statement Request’
Press 6 for 'Waiver’
Press 2 for 'Lost and Stolen Card'
Press 3 for 'American Express Charge Card' (NEW)
Press 1 for ‘Card Activation & Set Pin’
Press 2 for 'American Express Charge Card Balance’ (NEW)
Press 3 for ‘Overseas Travel Update’ (NEW)
Press 4 for 'Update Mobile Number’
Press 5 for 'Statement Request’
Press 6 for 'Waiver’
Press 4 for 'Maybank2u / Maybank2u APPS / Maybank2u BIZ / QRPAY / Banking (NEW)
Press 1 for 'Transaction History'
Press 2 for 'Account Balance'
Press 3 for 'Statement Request’
Press 4 for 'Bill Payment'
Press 5 for 'Fund Transfer'
Press 6 for 'QR Pay’
Press 7 for 'Update MSOS'***
Press 8 for 'Change T-Pin'
Press 5 for 'ATM / Cash Deposit / Cheque Deposit' (NEW)
Press 1 for 'Debit Card Activation'***
Press 2 for 'Tabung Haji' (NEW)
Press 3 for 'Change Transfer Limit’ (NEW)
Press 4 for 'Cash Deposit' (NEW)
Press 5 for 'Cheque Related Services'
Press 6 for 'Insurance & Unit Trust'
Press 1 for 'Life Insurance'
Press 2 for 'General Insurance'
Press 3 for 'Unit Trust'
Press 7 for 'Application Status, Loans & Rates'
Press 1 for 'Application Status'
Press 2 for 'Loans'
Press 3 for 'Rates'
Click here for Maybank Phonebanking FAQ
Click here for Maybank Phone Banking flow
Terms And Conditions Governing The Use Of Maybankard And Phone Banking Service