Integrated Maybank2u.com

What do I need in order to register for Integrated Maybank2u.com?

You would need to have the following ready before you begin your online registration for Integrated Maybank2u.com:

• Username and Password for Maybank2u.com Malaysia
• Username and Password for Maybank2u.com Singapore
• 2FA — SMS or Token
• Transaction Authorisation Code (TAC)

What is a Registration Code and how do I obtain it?

The registration code is a system-generated code that consists of 8 alphanumeric characters (case sensitive). It is used to authenticate the one-time registration for Integrated Maybank2u.com.

When you begin to register online for Integrated Maybank2u.com, your Registration Code will be automatically generated after you enter your username for Maybank2u.com Malaysia One-Time Password.

Is there a life-span for the Registration Code?

The registration code can only be used for 30 minutes after it has been created. If you proceed to login to Maybank2u.com (Malaysia) to perform the activation for Integrated Maybank2u.com after the 30-minute period, the registration code will no longer be valid.

What is a Transaction Authorisation Code (TAC) and how do I obtain it?

TAC is a security feature that has been implemented in Maybank2u.com (Malaysia) to provide a second layer of protection for online banking transactions, in addition to your login username and password.

There are 3 ways to request a TAC:

• Via Maybank2u.com Malaysia - Your TAC will be sent via SMS to your registered mobile phone. (Pre-registration of your mobile number must be done at a Kawanku ATM or through Kawanku Phone Banking)
• Via Kawanku ATM - Your TAC will appear immediately on the screen and you can get a printout on the ATM slip
• Via Kawanku Phone Banking - Your TAC will be sent via the integrated voice response (IVR) or fax, depending on your mode of request. (You must be registered as a Kawanku Phone Banking user if you wish to request for TAC by phone. To request, you can call our Customer Care hotline at 1-300-88-6688 if you are in Malaysia or 603-7844 3696 if you're outside Malaysia).

Upon registration, how do I subsequently access Maybank2u.com (Malaysia) via Maybank2u.com.sg (Singapore)?

Upon registration, you will see "Maybank2u@MY" in the left-hand tab when you login to Maybank2u.com.sg (Singapore). Simply click on the link, then select "Proceed to Maybank2u.com Malaysia".

Upon registration, how do I subsequently access Maybank2u.com.sg (Singapore) via Maybank2u.com (Malaysia)?

Upon registration, you will see "Maybank2u@SG" in the left-hand tab when you login to Maybank2u.com Malaysia. Simply click on the link, then select "Proceed to Maybank2u.com Singapore".

How do I de-register the Integrated Maybank2u.com service?

You can de-register the service either way:

From Maybank2u.com (Malaysia)
Once you login to Maybank2u.com (Malaysia), click on "Maybank2u@SG" in the left-hand tab. You will see "De-Register Common Login Service" on the main screen. Click on this option to de-register.

From Maybank2u.com.sg (Singapore)
Once you login to Maybank2u.com.sg (Singapore), click on "Maybank2u@MY" in the left-hand tab. You will see "De-Register Common Login Service" on the main screen. Click on this option to de-register.

What will happen if I close my account in Malaysia or Singapore?

If you decide to close your Online Banking account in Malaysia or Singapore, your Integrated Maybank2u.com service will be automatically deactivated.

Can I apply for a Maybank Malaysia savings account via Maybank2u.com.sg (Singapore)?

No, the service for opening a Maybank Malaysia savings account via Maybank2u.com.sg (Singapore) is currently not available.

Can I apply for a Maybank2u.com.sg (Singapore) Internet Banking account via Maybank2u.com (Malaysia)? *

Yes, provided you have a Maybank Singapore account:

• Click on "Maybank2u@SG" in the left-hand tab
• Under the One-Time Activation title, click on "Click here" to download the application form
• You will need to print and complete the form and courier mail it to Maybank Singapore

*The link will not be available if you have registered and activated your Integrated Maybank2u.com service

Is it really secure and safe to use Integrated Maybank2u.com?

Definitely yes. All information transmitted over the Internet is encrypted using the 128-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority to ensure data confidentiality and integrity. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end-to-end encryption has also been adopted within the bank's computer networks and resources.

After I login to Maybank2u.com (Malaysia), why do I experience the error message/code "Password Locked" when I click on "Maybank2u@SG", or vice-versa?

Please call us at 1800-MAYBANK (1800-629 2265) and let us know the error/message code for further assistance.