M2U Access deletion via the MAE App

This is a self-help security convenience that enables you (users) to perform M2U Access (ID) deletion via MAE App.Do take note that when you delete your M2U Access, you will no longer be able to use our internet banking features. Your banking accounts will be retained but you will only be able to manage your accounts through ATM/Self-service Terminals or at Branches.

1. What is M2U Access deletion?

M2U Access deletion is a feature that will provide the option to our customers to perform deletion of their own M2U Access via MAE App. Moreover, this feature also provides customers with greater control over their personal data.

2. What does deleting my Access mean?

Deleting your Access means that you will

• No longer be able to log in to MAE app, M2U Web, M2U App
• No longer be able to perform online transactions and utilise any internet banking facilities, including Maybank2u linked account, FPX, DuitNow Online Banking, online credit card transactions and Secure2u.

3. Who can perform this feature and where to do it?

All Maybank customers with an active M2U Access can perform M2U Access deletion. This function is only available on MAE App.

4. When will this feature be made available?

The new feature will be available on MAE App version 0.9.26 onwards

5. What are the steps to perform M2U Access deletion?

Below are the steps to delete M2U Access:

On MAE App

1. Launch MAE App > Go to ‘Settings’
2. Tap ‘Maybank2u’ to open the dropdown menu. Choose ‘Manage M2U Access’
3. Tap ‘Delete M2U Access’
4. A confirmation pop-up will appear. Click ‘Confirm’ to proceed to S2U
5. M2U Access deletion is completed

6. What will happen to my existing accounts (CASA/Cards/Loan etc) after I perform M2U Access deletion?

Your banking accounts will still remain active with Maybank, however you will not be able to access them via Internet Banking Facilities (MAE App, M2U App, M2U Web). If you want to manage your accounts, you will need to utilise ATM/Self-service Terminals or via over-the-counter services at Branches.

7. What will happen to my Tabung (on MAE App) after M2U Access is deleted?

Your Tabung will still remain active after M2U Access deletion. You will need to head to a Branch to manage withdrawals/removal. For your convenience, you are advised to conduct a withdrawal/removal from Tabung before performing M2U Access deletion.

8. Can I retrieve back my old M2U Access if I want to utilise Internet Banking Facilities again in the future?

After the deletion, you will need to register for a new M2U Access with a new username and password to utilise Internet Banking Facilities again.

9. How can I register for Internet Banking Facilities again in the future?

You can still register for a M2U Access via M2U Web and MAE App, or head to a Branch for assistance.