Maybank Chat

1. What is Maybank Chat?

This new automated help desk lets us assist you with frequently asked banking queries on the Maybank2u website and the MAE app. It saves you time and makes banking more convenient by quickly resolving your queries, enhancing your overall experience.

2. How do I access ‘Maybank Chat’?

You may access the automated help desk on the Maybank2u website and the MAE app.

Via the Maybank2u website (two ways to access Maybank Chat)

Through the Contact Us page

1. Visit www.maybank2u.com.my
2. Select the menu icon at the top right-hand corner
3. Choose ‘Contact Us’ from the menu options
4. Click on the ‘Maybank Chat’ icon at the bottom right corner of the page
   
   

Through the Register Now page

1. Visit www.maybank2u.com.my
2. Click the ‘Register Now’ icon at the top right-hand corner
3. Click on the ‘Maybank Chat’ icon at the bottom right corner of the page
   
   

Via the MAE app

1. Launch the MAE app
2. Tap on the ‘Maybank Chat’ icon at the bottom right of the screen before you log in. We will make the feature available for use after login at a later date.

3. What kind of questions can ‘Maybank Chat’ cover?

The automated help desk can assist with the following topics:

1. Reset Password
2. Secure2u
3. Maybank2u registration & login
4. 16-digit card/access number and 6-digit PIN
5. Pay bill and fund transfer
6. Overseas transfer via Western Union
7. Card transactions
8. ATM/Debit card
9. Statements

4. Can ‘Maybank Chat’ help with all my banking needs?

Maybank Chat is designed to complement our existing customer service agents by quickly handling frequently asked enquiries, speeding up response times and enhancing your overall customer service experience.

You still have the option to contact customer care hotline and speak to our agent for assistance.

5. What can I do if my enquiry is not listed in the topics here?

You can reach out to us through social media, email or choose to speak to a live agent.

To speak to a live agent, please follow the steps below:

1. Select ‘This is not what I’m looking for’
2. Choose 'I’d like to speak to a Maybank chat agent.'

Alternatively, if you prefer to speak to our customer care personnel, you can still do so.

6. What information do I need to provide before using ‘Maybank Chat’?

You need to input the following details:

1. Name
2. Email
3. Agree to Terms and Conditions

These information is required so that, in the event you request to speak with a live agent, the agent will have the basic information necessary to address your needs appropriately.

7. Is ‘Maybank Chat’ available 24/7?

Yes, the service is available 24/7. However, it may occasionally be unavailable due to scheduled maintenance exercises. During such times, the icon will not be visible to customers.