Frequently Asked Questions

I have enabled accessibility mode for certain apps on my device and I am unable to use my MAE app. Why does this happen?

You are unable to access or use your MAE app when accessibility mode is enabled for certain apps on your device because this makes your device more vulnerable to potential threats or malicious malware. This is because when accessibility mode is enabled, it allows an app to control your device and this may allow scammers to steal sensitive information (bank username and password, TAC/OTP number, NRIC number, etc) from your device, thus compromising your online banking security.