I have recently changed or lost my device, can I re-register for Secure2u? Why can’t I register for Secure2u on multiple devices?

Yes, you will need to activate Secure2u again. For security reasons, Secure2u can only be tied to one (1) device per ID number at a time. This is also to prevent any fraudster from compromising your ID number and using other devices to register for Secure2u using your ID.

Upon Secure2u activation on a different device – you will receive a push notification, SMS and email, notifying you that the min. 12-hour activation period is in progress. You will also be alerted with another SMS and push notification 2 hours before the activation period ends. After 12 hours, you will be able to approve transactions via Secure2u as usual.

If you have lost your device, such as your smartphone, you can deregister Secure2u immediately via Maybank2u web. Go to Settings > Security > Secure2u > Toggle to disable Secure2u.

If you suspect that someone else has gained access to your phone, immediately contact our Fraud Hotline at 03-58914744 to terminate your online banking.