Frequently Asked Questions

How do I authorise my transactions with Secure Verification and how much time do I have to approve a transaction?

Once you've selected and requested for a Secure Verification as your mode of authorisation, you will receive a push notification alert on your registered smartphone/app. The registered smartphone is the device that you've registered for Secure2u. Tap on the push notification to view your Secure Verification, and “Approve” or “Reject” the transaction within 50 seconds. Without your approval, your transaction will not be processed and the amount will not be deducted from your account.

Tip: To seamlessly authorise your future transactions, make sure you've enabled push notifications for your MAE app.