Frequently Asked Questions

I have requested to activate my Secure2u at the ATM, but the screen displays, “Secure2u Activation for your mobile device was unsuccessful”. What should I do?

In the event of a system maintenance, you might not be able to complete your Secure2u activation at a Maybank ATM or your Secure2u activation for your mobile device may be unsuccessful. Not to worry, you will be able to activate your Secure2u at a Maybank ATM once again, after the system maintenance.

We apologize for any inconvenience caused but rest assured that we will inform our customers when services are temporarily unavailable. To ensure a smoother activation experience, you may check the Maybank2u web > ‘Announcements’ for latest updates before activating your Secure2u.