Frequently Asked Questions

I have registered for Secure2u successfully, but I am not able to find the card stated on the in-app instructions. What should I do?

If the card you lost is a Maybank debit card, please visit the nearest branch to get your card replaced. A replacement fee of RM12 will be imposed. After receiving the new card, use it to perform Secure2u activation at a Maybank ATM.

If it is a Maybank credit card, Maybank charge card or MAE visa card, please call Maybank Group Customer Care at 1-300-88-6688 (Malaysia) for assistance.