Frequently Asked Questions

What are the steps to activate Secure2u via ATM?

Below are the steps to activate Secure2u via ATM:

Part 1: Register for Secure2u via the MAE app

  1. Download or launch the MAE app
  2. Under Quick Actions, tap ‘Secure2u’ to register for Secure2u on your device
  3. Tap ‘Register Secure2u Now’ and follow the on-screen instructions to complete your registration
  4. Prepare your card that was mentioned upon completion of registration to bring to the Maybank ATM for Secure2u activation


Part 2: Activate Secure2u at a Maybank ATM

  1. At a Maybank ATM, insert your card and key in its PIN
  2. On the Main Menu, select ‘Secure2u Activation’
  3. Select ‘Activate Secure2u’ and follow the on-screen instructions to complete your activation.
  4. Once activated, you will go through a minimum activation period of 12 hours
  5. Once the activation period ends, you will be notified via SMS, push notification and email and you’ll be able to perform transaction as usual